Your privacy matters to us. This Privacy Policy explains exactly what personal data zv77 collects, how it is used, who it may be shared with, and the rights you hold over your information.
zv77 ("we", "us", "our") operates the online casino and sports betting platform accessible at https://zv77.bio (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you", "your") who interact with our Platform, whether as registered account holders or casual visitors.
This Privacy Policy sets out in clear terms the personal data we collect, the purposes for which it is processed, the legal bases upon which that processing rests, and the rights available to you under applicable data protection law. This Policy applies to all Services offered by zv77, including cricket betting, live casino, slot games, and all related features.
This Privacy Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and zv77.
Your Data Controller: The data controller responsible for your personal information is the operator of the zv77 Platform. All data-related queries and requests should be directed to our support team at the contact details provided in Section 15 of this Policy.
zv77 collects personal data through several channels: directly from you during account registration and ongoing Platform use, automatically through your device and browser, and from third-party sources where permitted by law. The categories of personal data we collect include:
Sensitive Data: zv77 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where such data is voluntarily disclosed by you in the course of a support interaction. Any such data disclosed will be treated with the highest level of confidentiality and processed only to the extent strictly necessary to address your query.
zv77 processes your personal data only for clearly defined, legitimate purposes. The table below summarises the primary uses of your data and the legal basis for each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, login data | Contractual necessity |
| KYC identity verification | Identity documents, CNIC, financial data | Legal obligation |
| Processing deposits and withdrawals | Financial and transaction data | Contractual necessity |
| Fraud detection and prevention | Technical, financial, gaming activity data | Legitimate interest / Legal obligation |
| AML / financial crime compliance | Identity, financial, transaction data | Legal obligation |
| Providing gaming and betting Services | Gaming activity, account, financial data | Contractual necessity |
| Customer support and dispute resolution | Communications, account, transaction data | Contractual necessity / Legitimate interest |
| Responsible gaming monitoring | Gaming activity, deposit limits, self-exclusion data | Legal obligation / Legitimate interest |
| Marketing and promotional communications | Contact data, game preferences | Consent |
| Platform analytics and improvement | Technical, device, session data | Legitimate interest |
zv77 processes your personal data only where a valid legal basis exists. The legal bases upon which we rely are as follows:
Where we rely on legitimate interests as our legal basis, we conduct a balancing assessment to ensure our interests do not unduly override your data protection rights. You may request a copy of that assessment by contacting our support team.
zv77 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the following circumstances and only to the extent strictly necessary for the stated purpose:
We share financial and identity data with authorised payment service providers — including JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, 1LINK, and USDT processing partners — solely to facilitate the processing of your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the purposes for which it was disclosed.
We engage third-party identity verification services to support our KYC obligations. These providers receive identity document copies and related data strictly for verification purposes and are bound by confidentiality obligations and applicable data protection law.
Certain games on the zv77 Platform are supplied by licensed third-party game developers. These providers may receive session and gameplay data necessary for game operation, outcome certification, and RTP auditing. No personally identifiable financial data is shared with game providers.
zv77 may be required to disclose your personal data to gaming regulators, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction where we are legally compelled to do so. Such disclosures will be made only to the extent mandated by the applicable legal obligation.
Your data may be shared with affiliated entities within the zv77 corporate group for internal administrative purposes, including consolidated fraud monitoring and compliance reporting, subject to the same data protection standards applied by zv77.
Our Commitment: In every case of data sharing, zv77 applies appropriate contractual, technical, and organisational safeguards to ensure your personal data receives the same level of protection it would under this Privacy Policy.
zv77 uses cookies and similar tracking technologies to operate the Platform, personalise your experience, and analyse usage patterns. The categories of cookies we use are:
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain categories of cookies may limit Platform functionality. A full cookie notice is displayed on your first visit to the Platform and can be revisited at any time via the cookie settings link in the footer.
zv77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements.
As a general principle, zv77 applies the following retention periods:
Upon expiry of the applicable retention period, your data will be securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual.
zv77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While zv77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your Account credentials and for notifying us promptly if you suspect any unauthorised access to your Account.
Report a Security Concern: If you identify a potential security vulnerability or believe your zv77 Account has been compromised, please contact our support team immediately at [email protected]. We treat all security reports as priority matters.
The zv77 Platform serves users across Pakistan and operates under an international gaming licence. As a result, your personal data may be transferred to, stored in, or processed in countries outside of Pakistan. Where such international transfers occur, zv77 ensures that appropriate safeguards are in place to provide your data with an equivalent level of protection to that afforded within Pakistan.
Safeguards we apply to international transfers include:
You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting our support team at the details provided in Section 15.
Subject to applicable law and certain limited exceptions, you hold the following rights with respect to the personal data zv77 holds about you. To exercise any of these rights, please contact our support team in writing using the contact details in Section 15. We will respond to all valid requests within thirty (30) days.
Regulatory Retention Override: Please note that your right to erasure and right to restriction may be limited where zv77 is legally required to retain your data under AML legislation, gaming regulations, or other applicable law. In such cases, we will inform you of the applicable retention obligation at the time of your request.
The zv77 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal data relating to any individual under the age of 21. Age verification is conducted as part of our standard KYC process for all new Account registrations.
If zv77 becomes aware that personal data belonging to an individual under 21 has been collected, that Account will be immediately suspended, the data will be deleted as promptly as legally permissible, and the matter will be referred to the appropriate regulatory authority. If you believe a minor has registered on the Platform, please notify us immediately at [email protected].
zv77 may send you promotional communications about new games, bonuses, PSL betting markets, seasonal offers, and Platform updates, provided you have given your consent to receive such communications during registration or at a subsequent point in your Account settings.
You may opt out of marketing communications at any time by:
Please allow up to five (5) business days for opt-out requests to take effect across all communication channels. Withdrawing consent to marketing will not affect transactional communications — such as deposit confirmations, withdrawal notices, and security alerts — which are sent on the basis of contractual necessity and will continue regardless of marketing preferences.
zv77 uses personal data — specifically gaming activity, deposit patterns, and session frequency data — as part of its responsible gaming monitoring programme. This monitoring is conducted to identify users who may be exhibiting signs of problem gambling behaviour, in fulfilment of our duty of care obligations under applicable gaming regulations.
Where our monitoring identifies a potentially at-risk player, we may use your contact data to reach out with responsible gaming information, apply protective account restrictions, or refer the matter to our responsible gaming team. This processing is carried out under a legal obligation and in your vital interest.
For full details of the responsible gaming tools available to you — including deposit limits, cooling-off periods, and self-exclusion — please visit our Responsible Gaming page. All self-exclusion requests are processed immediately and are treated with the strictest confidence.
zv77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable law. Where changes are material — such as a new category of data being collected, a new purpose of processing, or a change to your rights — we will provide at least seven (7) days' advance notice via email to your registered address or via a prominent notification on the Platform.
The effective date and last-updated date displayed at the top of this Policy will always reflect the current version. We recommend that you review this Policy periodically. Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
Archived versions of this Privacy Policy are available upon written request to our support team.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by zv77, please contact our Data Protection team through the following channels:
When submitting a data rights request, please include your registered Account username and a brief description of your request. We may ask you to verify your identity before processing any request that involves access to, or deletion of, personal data held on your Account.
We're Here to Help: Our support team in Karachi handles data protection queries seven days a week. Whether you're based in Lahore, Islamabad, Faisalabad, or anywhere else across Pakistan, you can count on a prompt and professional response from the zv77 privacy team.
Every byte of data exchanged between your device and zv77 is protected by industry-standard 256-bit SSL encryption — the same technology used by Pakistan's major banks including HBL and UBL.
zv77 will never sell, rent, or trade your personal data to third parties for commercial purposes — full stop. Your information exists solely to serve you on our Platform, not to generate revenue elsewhere.
We collect only the identity documents legally required for KYC compliance. Every document is stored encrypted, accessed only by authorised compliance personnel, and deleted after its retention period expires.
From access requests to erasure, portability to objection — zv77 supports the full spectrum of data rights. Submit a request via live chat or email and receive a response within 30 days, no questions asked.
Marketing cookies are only activated with your explicit consent. You can update your cookie preferences at any time through our cookie settings panel, giving you clear control over what data is used for personalisation.
Tired of promotional emails about PSL bonuses or new slot launches? Unsubscribe in one click. zv77 honours all opt-out requests within five business days across every marketing channel we use.
Request a copy of all personal data zv77 holds on your Account, along with full details of how it is used.
Ask us to correct any inaccurate or outdated personal data on your profile — including address, name, or contact details.
Request deletion of your data where it is no longer necessary, subject to any legal retention obligations that apply.
Ask us to pause processing of your data while a dispute is being investigated or a rectification request is pending.
Receive your personal data in a structured, machine-readable format and transfer it to another service if you choose.
Object to data processing based on legitimate interests — including direct marketing profiling — at any time.
Your data is safe with zv77. Join Pakistan's most trusted casino and sports betting platform — cricket betting, live casino, PSL markets, and more, all in PKR.
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